Refund policy
Refund Policy
Last updated: October 18, 2026
We want you to love your order. If something isn’t right, here is how we’ll help.
Damaged, defective or incorrect items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us at Support@DexterUSA.com within 14 days of delivery with your order number and a photo of the problem. Once we confirm the issue, we’ll send a free replacement or give you a full refund to your original payment method, whichever you prefer.
Returns for change of mind or sizing
You can return unused items in their original condition within 14 days of delivery.
- Email us at Support@DexterUSA.com before sending anything back.
- We’ll approve your return and email you the return address.
- Return shipping costs are paid by the customer.
- Once we receive and inspect the item, we’ll refund the item price to your original payment method, or offer store credit if you prefer.
Original shipping charges are not refunded for change-of-mind returns. Items that are worn, damaged by the customer, or returned without approval can’t be accepted.
Orders that don’t arrive
If your order hasn’t arrived within 30 days of shipping, email us and we’ll investigate with the carrier. If it is lost, we’ll reship it or refund you in full.
Exchanges
We don’t offer direct exchanges. Return your item for a refund or store credit, then place a new order.
Refund timing
Approved refunds are processed within 10 business days to your original payment method. Your bank or card issuer may take additional time to post it. If you haven’t received your refund 15 business days after we confirmed it, contact us at Support@DexterUSA.com.
European Union
If your order is delivered to the European Union, you may have the right to withdraw from your purchase within 14 days of delivery without giving a reason, as provided by law. Contact us at Support@DexterUSA.com to exercise it.